Archive for April, 2009

Great customer service creates loyalty




I like to cook – my specialties are typically individual dishes – whether one-pot meals like a good beef bourguignon or chicken paprikas. Recently I’ve branched out making dishes a little more exotic like Fried Tofu or spicy kale with salted chiles. Of course staples such a jalapeno-cornbread and almost-no-knead bread are still part of my cooking skill set.

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Access to Information Changes Things




In today’s New York Times the front page of the Arts section featured a great story Vintage Grateful Dead Posteron the Grateful Dead and how their fans talk and think about the music of the Grateful Dead and what has happened with new ways to access information about the Dead. 

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Technologies change but what remains




Recently while cooking dinner for the family, my 3-year-old daughter walked into the kitchen with her toy phone tucked between head and shoulder carrying on a conversation, with whom I don’t know because she said in a perfect tone “I can’t talk now, I’ve gotta go” complete with eye-roll.  She could’ve have been 17 for all the attitude she was channeling.

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Netbooks are all the rage




Netbooks are the hottest new technology products out there right now and I confess I find them pretty intriguing as well.  About 10 years ago I bought IBM’s z50 workpad and it cost even more than today’s netbooks, but could do a lot less. I’ve taken a few of the netbooks for a drive and they are a great solution for most people. Are they robust enough to be your full-time computer – maybe.

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20 years with email




It’s been over 20 years since I got my first email address. Of course I didn’t know what to do with it – after all an email address is pretty useless if no one else has one  – like the fax machine, a classic illustration of the network effect.  Eventually one of my friends back home got an address so we’d send each other jokes. I know, millions of dollars in technology and equipment and we were sending knock-knock jokes back and forth. Sophisticated, right? Of course we only checked our mail occasionally – typically we had to call each other just to say “hey go check your mail”.

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